Sterling Law

Terms & Conditions

Last updated: 19 October 2026

These terms govern your use of this website (sterlinglawyers.co.uk) and the online booking process operated by Sterling Lawyers Ltd, trading as Sterling Law ("we", "us", "our"). By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree, please do not use the site. We recommend that you print or save a copy of these terms for future reference.

1. About us

Sterling Law is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA No. 630147). Sterling Law is a trading name of Sterling Lawyers Ltd, registered in England and Wales (Company No. 09711065), whose registered office and principal place of business are at the address below.

Our solicitors are admitted as solicitors of England and Wales and hold that professional title in England and Wales. The services described on this website relate to the law of England and Wales only. Our VAT registration number is 259 9821 46.

Our normal hours of business are 9.00am to 6.00pm on weekdays, excluding public holidays.

2. Other terms that apply to you

These terms refer to the following additional terms, which also apply to your use of this website: our Privacy Policy, which explains how we collect, use and store your personal data; and the cookie information in our Privacy Policy and our cookie banner, which set out the cookies used on this site. If you instruct us, the legal services we provide are governed by a separate Client Care Letter and our Terms and Conditions of Business, not by these website terms.

3. No legal advice and no solicitor-client relationship

The content of this website is general information about our services and does not constitute legal advice. It is not a substitute for advice on your own circumstances, and you should not act or refrain from acting on the basis of anything on this website without obtaining professional advice. Using this website, submitting an enquiry, or booking a call does not, by itself, create a solicitor-client relationship. Any initial call booked through this website is a scoping conversation to understand your matter and to explain how we may be able to help; it is not a substitute for advice given under an engagement. A client relationship begins only once we have completed our onboarding, identity and conflict checks and you have entered into a separate engagement (our Client Care Letter and Terms and Conditions of Business) with us.

4. Our services

Through this website we offer solicitor-led legal services including settlement agreement review for employees; wills, probate and estate administration; and advice and representation in relation to frozen bank accounts, including Account Freezing Orders and funds withheld after an account closure. The scope of any work, fees, and timescales are set out in your engagement terms, not on this website. We do not undertake publicly funded (Legal Aid) work and act only for privately funded clients.

Any turnaround time, timescale, or indication of how quickly we may be able to act that is mentioned on this website — for example, a target settlement agreement review within 2 business days — is a target only. It applies to the service on whose page it appears, is subject to availability and the complexity of your matter, and is not a guarantee.

Where this website refers to statutory time limits, deadlines, or the duration of a legal process — for example the notice periods and moratorium periods that can apply while a bank account is frozen — those references are general information about the law as we understand it and may not reflect your situation, any subsequent change in the law, or the approach a particular bank, court, or enforcement authority takes. They are not advice about your own deadlines, and you should not rely on them in place of advice. Case results and recovered sums described on this website relate to particular matters and are not a prediction or promise of the outcome of yours.

5. Enquiries and appointments

Where a service offers an enquiry form, submitting it asks us to contact you; it does not create a client relationship (see section 3) and we cannot guarantee a response within any particular period. We deal with enquiries during our normal hours of business. We treat information you give us in an enquiry as confidential. However, enquiry forms and unencrypted email are not secure channels and may be read by unauthorised third parties; unless you tell us otherwise in writing, we will correspond with you by email on the understanding that you accept that risk. Until we have confirmed that we are able to act for you, we ask that you limit what you send to the information we need to carry out a conflict check, and that you do not send us documents until we have agreed a secure channel with you. Where you give us information about another person, you confirm that you are entitled to do so.

Where a service offers online booking, appointments are booked through a third-party scheduling tool and are subject to availability. Initial calls booked through this website are free of charge unless the relevant service page states otherwise. Where a fee applies to a consultation, we will tell you the fee before you book. We may need to reschedule where necessary. Submitting an enquiry or booking an appointment does not guarantee that we will be able to act for you, which depends on our onboarding, identity and conflict checks and the suitability of your matter.

If your matter is urgent, or a deadline may be running, please tell us when you get in touch and do not wait for a scheduled appointment.

Please be alert to payment fraud. We will not ask you to make any payment through this website, and our bank account details will not change during the course of a matter. If you receive an email purporting to come from us asking you to pay money to a new or different account, do not act on it and telephone us on the number above.

6. Changes to, and availability of, this website

This website is made available free of charge. We may update and change it from time to time to reflect changes to our services, our users' needs and our business priorities. We do not guarantee that the website, or any content on it, will always be available or uninterrupted, and we may suspend, withdraw or restrict the availability of all or any part of it for business and operational reasons. You are responsible for ensuring that anyone who accesses the website through your internet connection is aware of these terms and complies with them. We may transfer our rights and obligations under these terms to another organisation; we will tell you in writing if this happens and the transfer will not affect your rights. This website is directed to people residing in the United Kingdom. We do not represent that content available on or through it is appropriate for use or available in other locations.

7. Eligibility and acceptable use

This website is intended for use by people aged 18 or over, or by people making an enquiry on behalf of someone else with that person's authority. You agree to use this website only for lawful purposes and not to:

  • misuse the site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material, or otherwise harmfully interact with the site or any part of it;
  • attempt to gain unauthorised access to the site, the server on which it is stored, or any server, computer or database connected to it, or attack the site by a denial-of-service or distributed denial-of-service attack;
  • provide false or misleading information when contacting us or booking.

A breach of the first two restrictions may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, will co-operate with them by disclosing your identity, and your right to use this website will cease immediately. We do not guarantee that the website will be secure or free from bugs or viruses; you are responsible for configuring your own information technology to access it and should use your own virus protection software.

8. Intellectual property and trade marks

All content on this website, including text, graphics, logos, and design, is owned by or licensed to Sterling Lawyers Ltd and is protected by copyright and other intellectual property laws, and all such rights are reserved.

9. No text or data mining, or web scraping

You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to this website or any services provided through it, for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using, or permitting or attempting the use of, any robot, bot, spider, scraper or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any part of the website or any data, content or information accessed through it, and any automated analytical technique aimed at analysing text and data in digital form to generate information or to develop, train, fine-tune or validate AI systems or models. This section is an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Directive (EU) 2019/790. It does not apply insofar as, but only to the extent that, we are unable to exclude or limit such activity by contract under the laws applicable to us.

10. Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link in a way that suggests any form of association, approval or endorsement on our part where none exists, must not link from a website that you do not own, and must not frame this website on any other site. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any other use of content on this website, please contact us at the email address above.

11. Third-party links and tools

This website may link to or rely on third-party services (such as the appointment scheduling tool). Links are provided for your information only and should not be interpreted as approval by us of the linked websites or any information you obtain from them. We have no control over and are not responsible for the content or availability of third-party services, and their use may be subject to their own terms and privacy policies.

12. Disclaimers and our responsibility for loss or damage (liability)

We take reasonable care to keep the website accurate and available, but we do not guarantee that it will be uninterrupted, error-free, or that the information is complete or current, and we make no representations, warranties or guarantees, whether express or implied, to that effect.

Whether you are a consumer or a business user: Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or restricted under the Consumer Rights Act 2015. Different terms govern our liability for the legal services we provide, which are set out in our Client Care Letter and Terms and Conditions of Business; nothing in these website terms limits that liability.

If you are a business user: we exclude all implied conditions, warranties, representations or other terms that may apply to this website or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the website, or your use of or reliance on any content displayed on it; and in particular we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

If you are a consumer user: we provide this website for domestic and private use only. You agree not to use it for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

13. Regulatory information and complaints

We are regulated by the Solicitors Regulation Authority, and the SRA Standards and Regulations apply to our work. The SRA's rules can be viewed at sra.org.uk. If you become a client and are unhappy with any aspect of our service, you may use our internal complaints procedure, which we will provide to you and which is also available on request at any time, including before you become a client. In the first instance, complaints should be addressed to Ruslan Kosarenko, a senior member of the firm, at the address above. If your complaint is not resolved to your satisfaction within eight weeks, you may be able to refer it to the Legal Ombudsman:

The Legal Ombudsman expects a complaint to be referred to it within one year of the act or omission complained of, or within one year of the date on which you should reasonably have known that there was cause for complaint, and in any event within six months of our final written response to your complaint. The Legal Ombudsman service is available to individuals and to small businesses, charities, clubs and trusts; details of eligibility are published on its website.

If your concern relates to our conduct or behaviour, rather than the service you have received, you may report it to the Solicitors Regulation Authority: The Cube, 199 Wharfside Street, Birmingham, B1 1RN; telephone 0370 606 2555; sra.org.uk/consumers/problems/report-solicitor.

14. Privacy

Our use of your personal data is described in our Privacy Policy, which also sets out the cookies used on this website and how to manage them.

15. Changes to these terms

We may update these terms from time to time. The version posted on this page applies to your use of the website at that time. Please check this page each time you use the website for the current terms.

16. Governing law and jurisdiction

If you are a consumer, these terms, their subject matter and their formation are governed by the law of England and Wales, and we both agree that the courts of England and Wales will have exclusive jurisdiction.